Privacy Policy

St Barnabas Hospice is committed to protecting your privacy, upholding your right to confidentiality and keeping any personal information that you share with us safe and secure.

This Privacy Policy will outline how we will protect your right to Privacy and Confidentiality, how we keep your personal information safe and secure and includes information relating to your enforceable rights.

It is important to note that St Barnabas Hospice never has and never will sell, swap or share your personal information with any organisation or third party for their own marketing purposes.

We work with other agencies to help achieve our charitable objectives and for the effective provision of health and social care services. You are entitled to know who we work with and why and it is the aim of this policy to offer transparency as to our use of your information. At all times your information will be protected and used by St Barnabas Hospice only for our own purposes. This policy will refer to those purposes and the strict safeguards and controls that we impose to protect your confidentiality and right to privacy.

Please read this policy carefully to understand how we collect, use and store your personal data.

If you have any queries about our privacy policy, please contact the Data Protection Officer.

Who we are

St Barnabas Hospice is a Lincolnshire based registered charity (Registered Charity Number 1053814) committed to providing compassionate end of life care to those living with a life-limiting or terminal condition.

St Barnabas Hospice is located at 36 Nettleham Road, Lincoln LN2 1RE and can be contacted on 01522 511 566. The Hospice also has a Shops Company, with a range of charity shops across Lincolnshire which is managed by the Retail Headquarters at Cardinal Close Lincoln. Our Lottery and associated products are registered with the Gambling Commission and managed by St Barnabas Promotions Ltd (registered company number: 3201001), 12 Cardinal Close, Lincoln, LN2 4SY, 01522 546 500.

We pride ourselves on being open and transparent with our patients, their families, our supporters, staff and anyone else who comes into contact with the Hospice, about how their personal data is stored and used. This includes the processes we adopt when we ask for donations to support our organisation.

We are only part-funded by the NHS through contracts with Clinical Commissioning Groups (CCGs) and Lead Care Providers and we rely heavily on the ability to fundraise to find the £11.5 million needed each year to keep our services free of charge.

As a registered charity, our Hospice relies on the people living in its local community for support – both financially and in kind. By gathering information about our community we can fundraise more efficiently and get the right information to the right people based on what they want to see. Ultimately this means our Hospice is able to continue to provide excellent care to those who are dying and to support their families and friends.

The UK Data Protection legislation requires every organisation that processes personal information to be registered with the Information Commissioner’s Office. Our registration number is Z1067542 and you can find us on the Information Commissioner’s register by Register of data controllers and searching for us by using our registration number.

This Privacy Policy explains what personal data we may collect about you, how we use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Legal compliance

Unless stated otherwise, St Barnabas Hospice is the data controller in respect of all personal data collected by us on this website or otherwise. This means that we are responsible for ensuring that we do so in full compliance with The Data Protection Act 2018 and the General Data Protection Regulations 2016 (GDPR), all other related privacy laws and any codes of practice issued by the Fundraising Regulator or the Information Commissioner.

We are also required to be compliant with NHS and Caldicott Guardian requirements for confidentiality and information security standards.

How do you use my information?
Why do we collect personal data?
Service Users - What information do we collect about you?
What type of information do we collect and hold?
What are the sources of your information?
What are the consequences of not being able to process your information?
What is the purpose of processing your information?
What is information sharing?
What is retention of information?
What are legitimate interests?
Supporters - what information do we collect about you?
What types of information do we collect about you?
What are the sources of information?
How about information from other people?
What personal data do we collect?
Do we work with marketing agencies?
What are the consequences of not being able to process your information?
What is the purpose of processing your information?
How does legitimate interest work for a supporter?
Do we share information?
How about your credit card information?
What is our information retention policy?
What is wealth profiling?
How do we communicate with you?
How can you update, amend or stop marketing communications?
Who are our employees and volunteers?
What are our information types?
What are our sources of information?
What are the consequences of not being able to process information?
What is the purpose of processing?
What is the law?
How about staff information sharing?
What is our staff retention of information policy?
What is an IP address when using our website?
What are cookies?
Why do we link to other websites?
Do we use your data outside of Europe?
Will there be changes to this privacy policy?
What is data security?
What are your rights?
How can you contact us?
What is national data opt-out?

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