Privacy Policy

At St Barnabas Lincolnshire Hospice we are committed to protecting your privacy and right to confidentiality. We comply with the Data Protection Act 1998 and NHS requirements concerning confidentiality and information security standards.

This policy explains how we use any personal information we collect about you.When you interact with us by phone, mail, in person or online, we sometimes receive personal information about you. This page, together with our website terms and conditions, tells you about how we collect, use and store your personal information.

Please read this policy carefully to understand how we collect, use and store your personal data.

If you have any queries about our privacy policy, please contact our supporter care team at or call us on 01522 540 300.

Who we are

St Barnabas Hospice is a Lincolnshire based registered charity (Registered Charity Number 1053814) committed to providing outstanding free, person-centered care to those affected by any life-limiting or terminal illness. The Data Protection Act requires every organisation that processes personal information to be registered with the Information Commissioner’s Office. Our registration number is Z1067542.

What this policy takes into account

Our privacy policy takes into account several legal instruments, including:

  • the Data Protection Act 1998
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
  • Directive 2009/136/EC of 25 November 2009 (“The European Union Cookie Directive”)

How we collect information about you

We may collect and store information about you whenever you interact with us. For example, when you make a donation, register for an event or submit an enquiry, or if register for our services, or apply for a job or volunteering opportunity, or otherwise give us any other personal information.

We may also receive information about you from third parties for a specific purpose – but only if you’ve given them permission to share your information.

What information do we collect about you?

Service users
The types of information we might collect from you includes names, address, contact details, next of kin as well as information of a medical and sensitive nature.

This information is collected for the purpose of providing our clinical services and care to those referred to us and could be used and shared in conjunction with other NHS healthcare service providers under strict guidelines. We may collect personal-sensitive information relating to race, faith, sex, religion and family life for statistical and reporting purposes but these will be anonymised and an individual person will not be identified.

The types of information we might collect includes names, addresses, next of kin or family connections if made known to us, email, telephone details, dates of birth, communication preferences and things you may be interested in. We also hold records of your donations and fundraising efforts alongside the communications that we have had with you. Occasionally we may work with marketing agencies to help refine our communications to make them more cost effective and relevant to whom we send them to.

This may be done by enhancing the information that we hold about you or about where you live. For example information from census data such as council tax bands and age.

This approach helps us to be efficient with our fundraising efforts through cost effective, relevant, appropriate and timely communications. The purpose of these communications are to keep you up to date with news of and future developments at the Hospice, to tell you more about how your donations and support help those we care for and to highlight other ways in which you can choose to support our work including lottery, raffles, cash or building appeals, regular giving, community and challenge events to corporate engagement.

We can only contact you in this way with your consent and if you are happy to receive communications from us. You have the right at any time to request a change in the communications that you receive and to stop them if they are no longer required. This can be done by calling our Supporter Care Team on 01522 510 300 or email

We may collect some, or all, of this information when you visit our website, depending on how you use it. We also monitor how people use our website so we can improve it. However, you can use our website without giving us any personal information and we won’t know who you are.

If you visit our site anonymously, we may however still record information about:

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of computer, browser, network location and internet connection you use.

We do this by using cookies, which you can learn more about by reading our cookie policy.

You also have the right to request that we do not profile or screen your personal information using marketing agencies. If you do not want your information used in this way please call 01522 510 300.

Please be assured that St Barnabas Hospice never has and never will share, swap or sell your personal information with any other organisation. We are extremely grateful for your support and will always respect your right to privacy.

It is very important however that we continue to raise awareness of our charitable status and high-dependency on voluntary donations to keep our vital local services free of charge for all individuals we care for.

Job applicants, current and former St Barnabas Hospice employees and Volunteers
If you apply to work at St Barnabas Hospice, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside St Barnabas – for example, if we need a reference, or need to get a ‘disclosure’ from the Criminal Records Bureau – we will make sure we tell you beforehand, unless we are required to disclose this information by law.

If you are unsuccessful in your job application, we will hold your personal information for 6 months after we’ve finished recruiting the post you applied for. After this date we will destroy or delete your information. We keep de-personalised statistical information about applicants to develop our recruitment processes, but this does not contain any information that could be used to identify individual job applicants.

If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment.

Once you stop working for us, we will keep this file according to our record retention guidelines. You can contact us to find out more about this.

Your credit card information
If you use your credit/debit card to donate to us, buy something or make a booking online, we pass your credit/debit card details securely to our payment processing partner, WorldPay, as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard (PDF download), and don’t store the details on our website.

If you apply for a job or volunteering opportunity we will also collect information so we can assess your suitability for the role.

How do you use my information?

St Barnabas Hospice will use your data to provide you with the information, products or services you have requested, for administrative and statistical purposes, to provide care and support tailored to your medical needs, to fundraise and further our charitable aims and comply with the law.

We will highlight at the time of capturing your information, if it is to be used for different and non-compatible purposes to those described above or those that you would not reasonably expect.

We may need to share your personal information with our trading subsidiaries, service providers, associated organisations and agents for our own purposes. This will be done only where necessary, under formal non-disclosure agreement and only after strict due diligence processes have been followed to ensure that those we work with support our charitable aims and objectives.

Non-disclosure agreements are designed to protect information security and your confidentiality and sets strict obligations as to the use of that information. Any information that is shared with those described above is through security systems like NHS mail, secure file transfer portals and use of encryption. They contain contractual clauses relating to the length of time that information can be held for and strict guidelines as to the safe destruction of the information.

There may be occasions where personal sensitive information is anonymised before use for administrative and statistical purposes at the Hospice or shared with other NHS service providers. When information is anonymised it means we protect your confidentiality by removing any information that could identify you as an individual.

We will not share, sell or swap your personal information with any organisation or third party for their own marketing or fundraising purposes.

How do you protect my personal information?

St Barnabas Hospice takes information governance and security seriously. We have robust technical and organisational systems in place to manage and protect your personal information. These measures include data encryption, up to date security software to ensure confidentiality and to guard against unauthorised access, unlawful processing, accidental loss, damage or destruction.

Marketing and Consent

We would like to send you information that may be of interest to you and may help to further our charitable aims, to keep you up to date about how we spend your donations, to provide you with news, updates or information about our latest developments.

As a registered charity we rely heavily on the ability to communicate with our supporters and those within our catchment area to help raise the £6m needed every year to keep our services free of charge.

We will only send you information if you have consented for us to contact you in this way. You have the right to update your communication preferences or stop communications at any time by calling 01522 510 300 or by emailing We will also endeavor to provide this statement on all marketing communications.

You can discuss your communication requirements further and set preferences about the information you wish to receive by calling 01522 510 300 or by emailing

Access to information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please write to the relevant contact detailed below:

Clinical information and medical records: Michelle Webb, Director of Patient Care (Caldicott Guardian) St Barnabas Hospice, 36 Nettleham Road, Lincoln LN2 1RE.

All other requests: St John Sutcliffe, Senior Information Reporting Officer (SIRO), St Barnabas Hospice, Hawthorn Road, Lincoln LN2 4QX.

We want to make sure that your information is accurate and up to date. You have the right to correct or remove information that you think is inaccurate.


Cookies are small pieces of data which are stored on your computer by your web browser. They are used to improve your online experience by almost every website including ours. This is why we feel it is important that you understand how cookies work, what they are for and when they are being used.

Cookies are small text files stored on your computer, smartphone, tablet or other device used to access the internet. Cookies are useful as they allow a website to recognise the device you are using.

At St Barnabas Hospice we use cookies for a variety of reasons, such as to display our website in different size fonts, to monitor how many people have visited our website or to display YouTube videos and social links such as Facebook.

St Barnabas Hospice does not use cookies to gather contact information about you and we do not share, sell or swap your personal information with any other third party for their marketing or fundraising purposes.

We do use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us to work out what visitors like and don’t like and how we can improve things for you.

When we include links to and feeds from other websites, please bear in mind they will have their own privacy and cookie policies that will govern their use of any information you submit. We recommend you read their policies as St Barnabas Hospice is not responsible or liable for their privacy practices.

You can manage your cookie preferences for our website or any other websites by using your browser settings. Your browser’s ‘help’ function will show you how to do this. However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it could affect how our website works.

Changes to Privacy Policy

We keep our privacy policy under regular review and will update this policy from time to time. This privacy policy was last updated on 10th November 2017.

How to change the personal information we hold about you

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible.

You can write to us at:
Supporter Care
St Barnabas Hospice
12 Cardinal Close

Or email or call us on 01522 540 300.

How to contact us

You can contact St Barnabas Hospice by writing to us at: St Barnabas Hospice, 36 Nettleham Road, Lincoln LN2 1RE or email

Headquarters 01522 511 566
Service Enquiries 0845 055 0708
Fundraising and Marketing 01522 510 300
Lottery 01522 546 500
Shops 01522 559 500

Take Part

Sign up to take part in one of our great fundraising events including the Bubble Rush, Colour Dash 2018 and Light Up a Life.

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