St Barnabas has over 300 members of clinical and non-clinical staff working to support our vision – a world where dying with dignity, compassion and having choices is a fundamental part of a life.
The hard work and dedication of all our staff ensures we can continue providing vital end of life care, across Lincolnshire. Each month we’ll be shining a spotlight on a hidden team and highlighting the incredible work they do to support St Barnabas.
The Hotel Services department work behind the scenes at St Barnabas, caring for patients, staff, and visitors with dedication and compassion, 365 days a year.
The catering team provides a year-round service, offering fresh, bespoke meals tailored to each patient’s specific dietary needs. From breakfast to lunch and teatime, every meal is prepared with love and care. Additionally, the team provide working lunches for meetings and training sessions at our satellite sites.
Wayne Banks, Hotel Services Supervisor, says: “We work closely with the clinical staff to ensure that the food we prepare meets the specific needs of each patient. Each patient has a nutritional diet sheet that outlines their requirements, and we take great care in preparing fresh meals that are tailored to those needs.
“We offer a bespoke service, catering to exactly what patients want and when they want it. Recently, we had a request for pie, mash, and liquor, which is a traditional London dish. A friend of mine shared a recipe for the liquor sauce, which we were then able to make for the patient, bringing them a taste of home and comfort.”
The housekeeping team maintain a high level of cleanliness and hygiene across all St Barnabas estate buildings. They ensure that every patient, staff member, and visitor feels comfortable and supported within our spaces.
Geraldine Brown, Housekeeper at the Inpatient Unit, says: “Our responsibilities are keeping the place clean and doing laundry for the patients. But, it’s also about having camaraderie with the patients, having a chat with them and their families while you’re working around them.”
Wayne continues: “Every day working here is a highlight. We serve patients twice a day and focus on building both professional and personal relationships. Providing freshly made meals is vital as it lifts their spirits and makes them feel cared for. It’s incredibly rewarding to see how much it means to the patients.”
Geraldine adds: “The most enjoyable part of the role for me is the atmosphere within the Hospice and working as part of a friendly team.”
Thank you to the Hotel Services Team. Your hard work and dedication are truly appreciated.