St Barnabas has over 300 members of clinical and non-clinical staff working to support our vision – a world where dying with dignity, compassion and having choices is a fundamental part of a life.
The hard work and dedication of all our staff ensures we can continue providing vital end-of-life care, across Lincolnshire. This year we’re shining spotlights on hidden teams and highlighting the incredible work they do to support St Barnabas.
The Governance Team look after the quality and governance of St Barnabas Hospice, supporting the safety of patients and staff, whilst assuring compliance.
Nikki Lambert, Head of Governance, Quality & Compliance at St Barnabas, says: “As a team we provide a range of support to ensure continuous quality improvement and clinical effectiveness, as well as providing risk and information management and facilitating patient involvement.”
The department implement programmes and initiatives to continuously improve the quality of care provided to patients, including auditing clinical practices and benchmarking against best practices. As well as collecting patient feedback and addressing patient concerns and complaints.
Nikki continues: “We also identify, assess, and manage risks to patient safety. We will analyse incidents and near-misses, develop strategies to prevent harm, and ensure compliance with safety standards and regulations.
“Through promoting the use of clinical guidelines and protocols, evaluating new technologies and treatments, and supporting evidence-based practice, we work to ensure that clinical practices are based on the best available evidence.”
To monitor performance and inform decision-making, the team maintain accurate clinical records, utilise health informatics, and report on key performance indicators.
Nikki adds: “I enjoy the friendly, relaxed, and open culture that St Barnabas provides. Nothing is ever too much trouble, and everyone is always willing to help you out!
“Working at St Barnabas is more than a job – it’s a calling to provide compassionate care and support to individuals and their families during one of life’s most difficult moments. The Hospice has a serene and peaceful atmosphere, which is a calming and less stressful work environment compared to other healthcare settings.”
Julie (Jewels) Bishop, Deputy Governance and Quality Lead at St Barnabas, says: “I’ve recently joined the Governance Team at St Barnabas Hospice – I’ve been working here in other roles for 11 years. In the past I’ve worked at St Christopher’s Hospice in London, while Dame Cicely Saunders was still working there. Dame Cicely was a huge inspiration, and I’ve remained in this speciality for almost 30 years. This role supports my passion to deliver high-quality, person-centred end-of-life care in all aspects of Palliative Care.”
Laura Coleman, Governance Administrator at St Barnabas, comments: “Working at St Barnabas is a privilege. Knowing that your individual job role, whether it’s face-to-face with families and their loved ones or more ‘behind the scenes’, is supporting those who need it most, is an honour.
“To be able to come to work and smile as soon as you walk through the door and have that smile last all day is something I feel lucky to have. The kindness and professionalism that each member of staff shows towards each other and those who use our services, is so heartwarming. I am so lucky to be a part of such an incredible organisation.”