St Barnabas Hospice is delighted to announce their recent CQC inspection result of ‘Outstanding’

13th November 2019

St Barnabas Nurses

St Barnabas Hospice has been rated as ‘Outstanding’ by a recent CQC inspection of their services.

Following a recent CQC inspection at St Barnabas Hospice, it has been announced that they have received an overall rating of Outstanding.

St Barnabas Hospice supports more than 10,500 people across Lincolnshire. They deliver free, high-quality, compassionate end-of-life care and support to people living with a life-limiting or terminal illness and their family and carers.

Just a few of the outstanding services provided by the Hospice are: specialist inpatient care, care for patients in their own homes, day therapy, physiotherapy, occupational therapy, complementary therapy, welfare advice and bereavement support. All of these services are free of charge, but St Barnabas must raise over £5.5 million each year to fund this support and care.

Comments in the CQC report revealed:

“There was a very strong, patient-centred culture from all staff. Staff were motivated and inspired to offer care for patients with kindness, compassion, dignity and respect through supportive relationships with patients and their families, care givers and loved ones.”

“One of the patients told us, “the staff are all fantastic.” Another patient told us. “I simply cannot fault them” and another patient told us, “the care here is second to none.””

“Staff cared for patients with compassion, empathy and respect. Feedback from all patients confirmed that staff treated them exceptionally well and with kindness and told us that staff went over and above what was expected of them. People were truly respected and valued as individuals and empowered as partners in their care, practically and emotionally, by an exceptional and distinctive service.”

“There was an embedded and extensive team of volunteers who helped support the service. There was a separate volunteer induction and training programme. Volunteers were valued members of the service who were provided with support and who felt part of the hospice team.”

Chris Wheway, Chief Executive at St Barnabas Hospice, said:

“I cannot begin to say how proud I am of all the staff and volunteers at the Hospice for the hard work they put in day after day. This rating is confirmation of what I have believed since I started work at St Barnabas four years ago. We are an outstanding organisation – what we deliver, how we operate and how we treat each other is outstanding.

“This achievement is a wonderful confirmation that all aspects of our organisation work together to ensure that those facing the end of life in Lincolnshire receive the highest quality of care and support.

“St Barnabas is a community owned organisation which exists to provide a service back to that community. We have incredible supporters and would not be able to continue providing our support and care without them. Everyone really has played a part in this Outstanding rating.”

Michelle Webb, Director of Patient Care, added:

“As Director of Patient Care I am extremely proud of all the clinical and support staff and volunteers. Quite rightly, the CQC inspection is a rigorous process to prepare for, and to achieve Outstanding is a real testament to the care and support delivered by our highly skilled staff and volunteers.”

St Barnabas employs over 300 members of staff and almost 1,000 volunteers give their time to help support their work. This CQC rating has been extremely well received and the Hospice are looking to maintain this going forward.

If you or someone you know need to access St Barnabas services, visit www.stbarnabashospice.co.uk or call the referral line on 0300 020 0694.

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