Conflict Resolution

Course Overview

This engaging and interactive course equips participants with an understanding of the common causes of conflict in both personal and professional settings. Through practical activities and discussion, delegates learn effective communication and de-escalation strategies that promote positive outcomes in challenging situations.

This Course is For

Employers, employees, managers and anyone whose role involves working with others. Suitable for both clinical and non-clinical staff.

Course Capacity & Cost

• 20 places
• Organisational booking: £1,300
• Individual booking: £90 per person

Indicative Content

• Understanding the underlying causes of conflict
• Effective de-escalation techniques
• Conflict resolution styles
• Reflecting on personal and professional growth
• Emotional theory and conflict
• Understanding emotional responses
• Communication models that facilitate mediation and conflict resolution