Coronavirus Update – 30th December 2020

30th December 2020

Following the latest government guidelines we would like to make you aware of changes to our care services, fundraising and shops.

Firstly, we are here to assure you are care services will continue. If you are currently in our care, or are considering self-referral please do not hesitate to do so.

Due to Lincolnshire facing Tier 4 from midnight tonight we will only be allowing visiting at the Inpatient Unit, Lincoln and our Hospice in the Hospital, Grantham by appointment and one relative at a time. We have made this decision to keep our staff, patients and their families as safe as possible. We have a number of iPads to help our patients contact their loved ones through FaceTime and our Clinical team will be updating families via phone calls on a daily basis, whilst any visiting restrictions are in place.

Our Hospice at Home nurses will continue to visit patients in their own homes around the county. We will also be offering ‘virtual’ support via video and phone calls too.

Our Wellbeing team will continue to offer psychological support remotely through phone calls and zoom. Alongside this our Benefits and Wellbeing team will be on hand to support patients with benefit applications. Our Bereavement Services will remain open via our Bereavement Support Helpline. We also have a number of Zoom Group Sessions available from January onwards;

Our Shops and Central Warehouse will be closed to the public. Although we have taken every step to make sure our shops are as safe as possible, we will not be able to welcome you back until Lincolnshire returns to Tier 3 or below. We will not be able to accept donations at this time, and please do not leave any bags outside our shops.

Our Fundraising and Lottery teams will be working remotely and will still be contactable through email.

Our annual ‘Tree-cycle’ collection is still under review. For anyone who has booked a collection, we will be sending out details on Tuesday 5th January with any alterations to the collection. If you are volunteering to support the collection we will be in contact with you in due course.

Thank you for your understanding and continued support. Please keep safe throughout this difficult time.

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